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PINNED Application Workspace: Always use Smart Icon logic to launch application
As AW admin I would like prevent end users to launch application other way than using a Smart Icon logic that I have defined. Shortcuts created by vendor installer should be replaced with Smart Icons and launching the application executable direct...
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PINNED RCT Patching: Limit automatic updates to only minor or patch versions
I would like to prevent RCT Patching performing automatic major or minor version updates. I want to be able to control in my deployment/update process or application level what updates to push to my environment: Patch (x.x.x) level automatic upd...
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All ideas

    "Open User in ServiceNow" - have option to configure to use UPN rather than userID field

    Currently "open user in servicenow" doesn't work for us. We have a Hybrid domain. ServiceNow auth is to Azure AD and Azure AD uses the UPN as the username. I'm thinking that maybe an option to use the UPN rather than the userID when searching Serv...
    Paul Klerkx over 4 years ago in Right Click Tools 0 Will not implement

    Endpoint Insights Computer Details - Ability to get back to the main report (Computer Details) from subreport.

    Not having the ability to go back to the main report in order to select another report is inconvenient. Would be nice not to have to open each report in a new tab.
    Guest over 4 years ago in Right Click Tools / Insights 0 Future consideration

    Add feature to Endpoint Insights to search for keyboards, particularly KSI keyboards.

    We use keyboards with badge readers built in. It would be very useful for us to be able to identify which PCs have these keyboards to ensure they are still under warranty or if they need new firmware.
    Guest over 4 years ago in Right Click Tools / Insights 1 Under review

    Can there be a search bar in the Agent tab from the Recast Management Server page?

    When trying to identify devices that have issues connecting via Recast Agent. It would be easier to have search bar when trying to find the troubled device over 2000 devices in our environment.
    Guest over 4 years ago in Right Click Tools / Recast Management Server 1 Already exists

    Exporting Query Results

    It would be awesome if there was a way to right click on a query and export the results to excel/csv. There is no direct way to export the results of a query to a spreadsheet. You have to run the query, select the results (ctrl-a), copy the conten...
    Guest over 4 years ago in Right Click Tools / Tools 0 Future consideration

    Add Installed Date to Software Dashboard

    It would also be much more useful to see the install date. Also, it would be helpful to be able to copy the information from the report when drilled down. For example, if I want to be able to Google the ProductID that's shown on the report, it wou...
    Guest over 4 years ago in Right Click Tools / Insights 1 Future consideration

    User Profiles should have date of last logon for profile

    In SystemInformation. Column added for last logon date
    Guest almost 5 years ago in Right Click Tools / Tools 0 Future consideration

    Provide an option to use alternate ticketing systems

    We migrated from ServiceNow to Cherwell, and would love the ability to be able to open tickets directly into our Cherwell CMDB from the console. Is this something that is possible or planned?
    David Taylor almost 5 years ago in Right Click Tools 1 Will not implement

    Add Last Used date and time stamp to default Profiles view in Systems Information

    In an environment where we have many shared devices, we need to at a glance be able to determine which profiles can be deleted instead of having to drill into each profile, and find each profile's time stamp. If the date and time stamp could be pl...
    David Taylor almost 5 years ago in Right Click Tools / Tools 0 Future consideration

    Add MFA to the LOCAL identity source

    We want to configure 2FA on the Local Admin account for higher security. this is because the latest log4j-security breach. there is a lockout policy active, but still we dont see if there is a brute force attack. i undertand we can use a accesspol...
    Guest almost 5 years ago in Application Workspace 1 Future consideration