"Open User in ServiceNow" - have option to configure to use UPN rather than userID field

Currently "open user in servicenow" doesn't work for us. We have a Hybrid domain. ServiceNow auth is to Azure AD and Azure AD uses the UPN as the username. I'm thinking that maybe an option to use the UPN rather than the userID when searching ServiceNow might make this work. In servicenow, under userID, if I search for my UPN, that is found.