Fix Warranty Expiration Date to show the correct date when there is another date for a service like Dell ProDeploy Basic

We have Dell devices showing the incorrect warranty expiration date. They are showing the expiration date of ProDeploy basic coverage instead of the actual warranty expiration date. Please fix so it shows the correct date.

  • Guest
  • Nov 10 2022
  • Recently shipped
Reporting
Product Endpoint Insights
  • Attach files
  • Admin
    Garth Jones commented
    2 Dec, 2022 02:20pm

    It was all on the back end.

    ×

    Attachments Open full size

  • Guest commented
    1 Dec, 2022 10:14pm

    Oh, nice, thank you! Was this fixed in the backend, or do we need to deploy a new agent?


    ×

    Attachments Open full size

  • Admin
    Garth Jones commented
    1 Dec, 2022 07:48pm

    This has been corrected and you will see the results with any new computer ASAP. All existing ones will update within "90 days". If you need it faster, contact the support team.

    ×

    Attachments Open full size

  • Admin
    Garth Jones commented
    23 Nov, 2022 02:54pm

    Let me look into it and get back to you.

    ×

    Attachments Open full size

  • Guest commented
    23 Nov, 2022 02:46pm

    Hi Garth,

    We originally opened a support ticket but were told to submit an idea. Request (14347). I think we were only asked for one machine on that ticket. Please let me know, we can provide additional systems and if needed we can open another support ticket.

    ×

    Attachments Open full size

  • Admin
    Garth Jones commented
    23 Nov, 2022 02:36pm

    Please open a support ticket. Additional provide them with a few serial numbers that we can review the data that we retrieve from Dell's API.

    ×

    Attachments Open full size

  • +4

Related ideas