Fix Warranty Expiration Date to show the correct date when there is another date for a service like Dell ProDeploy Basic

We have Dell devices showing the incorrect warranty expiration date. They are showing the expiration date of ProDeploy basic coverage instead of the actual warranty expiration date. Please fix so it shows the correct date.

  • Guest
  • Nov 10 2022
  • Recently shipped
Product Endpoint Insights
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  • Admin
    Garth Jones commented
    2 Dec 02:20pm

    It was all on the back end.

  • Guest commented
    1 Dec 10:14pm

    Oh, nice, thank you! Was this fixed in the backend, or do we need to deploy a new agent?


  • Admin
    Garth Jones commented
    1 Dec 07:48pm

    This has been corrected and you will see the results with any new computer ASAP. All existing ones will update within "90 days". If you need it faster, contact the support team.

  • Admin
    Garth Jones commented
    23 Nov 02:54pm

    Let me look into it and get back to you.

  • Guest commented
    23 Nov 02:46pm

    Hi Garth,

    We originally opened a support ticket but were told to submit an idea. Request (14347). I think we were only asked for one machine on that ticket. Please let me know, we can provide additional systems and if needed we can open another support ticket.

  • Admin
    Garth Jones commented
    23 Nov 02:36pm

    Please open a support ticket. Additional provide them with a few serial numbers that we can review the data that we retrieve from Dell's API.

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