Product Management

We have a situation where the agent drop-down in RMS shows double the amount of recast agents than the devices we have Config Mgr. This is likely due to computer refresh. The agents are still listed even after a certain of idle time, not reporting...

We were looking for an automation email to send changes of the product as they come available rather than going to the site manually.

Show Recast Agent's last connection time or unique ID in Administration -> Agents & Privilege Manager -> Agents tables. This information would be helpful to identify redundant and duplicate Agent entries after a workstation has been re-i...

I would love to see RMS have a self-update mechanism to be able to update itself automatically. This would help ensure environments are kept up to date with the latest enhancements / bug fixes without IT involvement. Ideally it would be on by defa...

Please build in a refresh option to the web console, so that you can choose how it auto refreshes, every 30, 60, 90 seconds

This would be useful so my team and I do not need to download the msi to update the current version. If the application can have a auto update feature so it does it by itself.

Our organization was having an issue with Agents not connecting to the Agent Gateways after re-configuring our Recast infrastructure. When troubleshooting, the Agents were logging an error when calling SetupConnection(), reporting that the gate...

Our organization was having an issue with Agents not connecting to the Agent Gateways after re-configuring our Recast infrastructure. When troubleshooting, the Agents were logging an error when calling SetupConnection(), reporting that the gate...

This really would be for all RMS actions. But instead of storing in the database, we could keep only a few days here and then ship them all off to our syslog server for future discovery. I'm thinking about utilizing Recast Builder more for admin t...

During divestitures and acquisitions many times history of payments will become lost in the shuffle. Would be nice to have a portal to see all billing history with all POs and Invoice and payment type (ex CC, Transfer, etc)