RELATED IDEAS
Collect errors / warnings in zone log / events
Possibility to view ZoneEvents. In order to troubleshoot a problem it can be very handy to have a GUI option inside Liquit cloud or on premise servers where you can see the live logging of the server. Maybe with a button to start and stop live logging. And off course an export button.
Liquit Workspace Clients can maybe press a hotkey or under the section "About" to start a new window where they can find the live logging also.
| Product | Application Workspace |
Our support team does not have access to the Liquit servers. Whenever they need the server log files for a support ticket with Liquit, they need to ask the team who does have access to the log files. One possibility is to give our Support Team access to the servers but in our high secured environment that is not allowed. Our idea is to make the log file available in the GUI under System, Servers. Download log file for example. The Support Team must be able to download the log file of a server without the possibility of changing other setting in the Servers area.
Adding the possibility to see more backend logging for Liquit cloud.
We have been in many occasions that we got in to in issue and cannot help the customer to find the cause of the issue, because we cannot see any back-end logging.
Many of those cases then result in a ticket at Liquit. The Liquit servicedesk seems also not to be able to look into this logging and sends the ticket to development, which takes a longer time to get helped. If we would be able to see more what happens in the back, we will be in some cases able to fix the issue without creating a ticket or quicker find the solution with Liquit.