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Created by Ronald Bevers
Created on Jun 25, 2025

Automatic sent log files when deployment failes

Recast AW version 4.3 has introduced that uses can send log files to the portal when a package failes to start.

We are using de boostrapper to deploy the Recast AW agent and to run a deployment at innitial installation of devices.

We would like to see that in case of deployment failure, the bootstrapper.log and the agent.log is automatically send when the failure occurs to the Recast AW portal. This way the engineer can directly troubleshoot the issue, without having to check for the log files locally.

We do not need the log files when the boostrapper with deployment has run successfully.

Product Application Workspace
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  • Ronald Bevers
    Jul 23, 2025

    It would also be nice to be able to enable auto logging upload, when packages fail. This is for example nice when a package entitlement is set to hidden. The user won't see the error and will not be able to choose to upload the logs. So if we can have an option to sent the logs when a package failed, that would be great.
    I would net suggest to do this automatically for all failures, only when we select it per package when applicable.