Right Click Tools

Integrated report that includes software applications and software updates delivered to a specific endpoint during a period of time. Makes troubleshooting of issues for a specific endpoint easier by tracking the latest changes, no matter what they...

Sometimes a patch causes issues with an application. When the troubleshooting begins after a pilot rollout, it's important to know on what systems a patch is installed with the installation date/time (preferably taking into consideration the endpo...

Total number of computers/Software Updates to be added to the Overall Software Update Status Dashboard

It would be helpful if reports like the Software Update Dashboard had the columns Installed, Required, and Not Required be clickable to show what computers are considered in that count. More importantly the Required and Installed columns. The clic...

I often get asked by management to provide a report on "The last date systems were patched". If possible, please provide this or let me know if it already exists. Thank you.

This report would contain the counts for browsers other than IE. This report would include a drill through to a report with more information such as counts of specific versions.

Know the full user name is better than user id.

We just moved to this ITSM, this would be useful to the HelpDesk

Through our business, we utilize a large number of mapped network drives When an end user requests recovery of files from a mapped drive, it is then a process to identify what mapped drive path that user is referring to. For our Service Desk to be...

We utilize two profile for kiosk. One for training and one for HR functions/email. Both kiosk auto sign in and load their respective browser landing page. I would like to have the ability to close/relaunch the browser at idle. This would allow the...